Shipping and delivery
We are proud to offer international shipping services that currently operate in over African countries . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in , USA & China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through preferred cargo and DHL .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-7 Business days |
| Canada, Europe |
5-10 Business days |
| Nigeria |
7-12 Business days |
| Central & South America |
15-30 Business days |
| Asia |
5-10 Business days |
| Africa |
15-21 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (21 days not including 1-3 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bhbexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (21 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Customer –
매우 아름다운 제품, 잘 포장되어 예정보다 빨리 왔습니다.
Customer –
설명과 동일한 제품입니다. 잘 포장되어 왔습니다. 차가운 액체 보존이 매우 좋습니다.
Customer –
좋은 병. 선물을 받고 매우 만족합니다. 문제없이 빠른 배송.
Customer –
설명대로 매우 만족합니다.
Customer –
플라스틱 물병을 사용하지 않습니다. 유리가 너무 약합니다. 스테인리스 스틸은 작업에 가장 적합한 선택입니다.
Customer –
이 HKNA는 작동하고 찬물을 몇 시간 동안 차갑게 유지합니다. 뚜껑이 잘 밀봉되고 운반 고리가 견고합니다.
Customer –
I love it’s very sturdy bottle so far, it looks good quality and colorful, that’s my motivation for buying the bottle.
Customer –
I love the look/feel of the bottle, it really works and keeps the contents cooler and longer.
Customer –
I love the bottle, it holds a lot of water throughout the workday.
Customer –
Very stylish and pretty. I love the box it comes in and I love the straw cleaner that comes with it.
Customer –
This bottle comes with everything you need – cap, extra straws, cleanser and more. And the price is amazing. Go to REI, the same water bottle is about $50+, not including half the accessories.
Customer –
This is a very nice bottle, and if you’re happy with the larger mouth or the lid with the straw – you’ll love this bottle a lot.
Customer –
This is for my husband, no complaints so far, just compliments. It feels sturdy and keeps his stuff cool. I love these colors! It comes with 2 straws, a straw cleaner to make it easier to clean, and an extra lid.
V***i –
Trabalhei 3 dias sob sol direto, claro, cheio de cubos de gelo e um pouco de água, chegou segunda de manhã, só sobrou um pouco de gelo, e a água estava fria. Fiquei espantado quando vi aquele pedacinho de blocos de gelo, e ainda estou maravilhado.
S***h –
Funcionou muito bem, coloquei duas bandejas de gelo de tamanho normal com cerca de um terço dos cubos de gelo e cerca de um terço da garrafa de água e ajustei um cronômetro e o gelo durou cerca de 96 a 100 horas.
K***v –
Eu uso todos os dias! Estabeleci uma meta de beber 1L de água por dia, o que é perfeito, pois só preciso de 1 refil para atingir minha meta. Não vaza e mantém minha bebida fresca durante a noite, desde que eu coloque gelo nela. Eu o mantenho ao lado da minha cama porque costumo acordar no meio da noite quando estou com sede.
X***e –
É óptimo, uso-o todos os dias no trabalho e dá-me bastante água, pois o meu trabalho é muito exigente fisicamente e costumo suar o tempo todo.
A***l –
I bought this for my 1000+ mile long trip and it did its job. So far, no leaks or overflows. I mainly use it for hot drinks (tea) to keep the drink hot after 6 hours. So far happy with the purchase.
B***r –
Eles funcionam muito bem e são fáceis de limpar. O limpador de palha é tão útil, obrigado por vir com ele.
B***h –
It does a great job of keeping drinks cool.
E***u –
I like this bottle very much.
C***a –
Ganhei esta garrafa de água depois que um amigo me recomendou e eu absolutamente adoro.
Z***d –
Estou muito satisfeito com minha compra!
S***u –
So glad I bought this water bottle.
T***h –
This thermos is perfect for keeping my water icy cold for hours.
S***g –
This bottle works well, if the cap is just put down, the cap may form condensation on it.
H***u –
I will definitely recommend this company and thermos to my friends.
K***v –
o que eu sempre quis. Eu gosto de sempre manter uma grande quantidade de água gelada por perto. Estes são muito melhores. O gelo dura muito mais.
D***n –
O material é isolante, então realmente mantém a temperatura do líquido, principalmente frio.
T***u –
Garrafa de água bastante padrão. Ele mantém as coisas frescas e mantém as coisas quentes
H***m –
Pode manter o gelo por dias. Mantém a água fresca mesmo em armazéns quentes.
B***a –
Meu amigo usou esta garrafa e confirmou que permanece no gelo por pelo menos 24 horas.
Customer –
Produto de ótima qualidade, ainda não testei mas só de pegar na mão dá pra ver que é algo bom! Veio com as duas tampas, canudo e limpador como descrito. Levou menos de um mês para chegar e veio super bem embalada. Estou satisfeita com a compra!
L***A –
Love it !!! Package came in after a week.
I***r –
Good quality, good looking and fast delivery thanks
R***r –
Great prodact.
R***h –
OMG !! This bottle is P E R F E C T !! arrived fast. It is beautifull. the colors are hypnotizing. There was a little odor when I opened the bottel. I put hot boiled water inside for a few minuts, washed it with soap and the smell was gone. The water taste great. I haven’t tried to see how long it holds hot/cold drinks but it looks promising. I highly recommend this bottle!!
Customer –
really nice bottle, keeps water cold for a long time the bottle smelled weird though when i received it so i had to clean it a few times with soap and water to get rid of the smell
T***n –
So perfect!!! Came so fast!! Tnx :)))
K***r –
אומנם יקר, אבל בקבוק טוב..ממליצה סך הכל.
O***m –
Product as described. arrived quickly